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Frequently Asked Questions
Is shipping included?
Shipping will be an additional flat rate charge and there are two options available, Regular Parcel and Xpresspost. To learn more please visit our Shipping & Returns page.
How quickly will my order be sent?
We process orders and make shipments twice a week on Wednesdays and Fridays. If you need expedited shipment please contact us at firstname.lastname@example.org
For additional shipping questions please visit our Shipping & Returns page!
What is the return policy?
There are no returns or refunds on any Make Merry Party Shop orders, all sales are final.
What if my package comes damaged?
If your package is delivered damaged please email us at email@example.com and send photos of your damaged package, and we will file a claim with Canada Post and determine next steps.
What is the cancellation policy?
Order cancellations on regular products are accepted prior to shipping. Please email us right away if you want to cancel your order. Once an order has been shipped, it is too late to cancel.
What if my package was lost or stolen?
Make Merry Party Shop is not responsible for lost or stolen items. If the item is listed as “Delivered” on the shipping carrier site Make Merry Party Shop will not provide a refund or ship a new package. We recommend considering paying for additional insurance if you are concerned about this.
What methods of payments can I use?
We currently only accept PayPal for credit card payments online.
Do you charge taxes?
As we are a Canadian company based in British Columbia, we are obliged to charge GST (5%) on all Canadian sales and an extra BC PST (7%) for sales to residents of British Columbia. Taxes are added at time of check-out.
How are discounts and coupon codes applied?
If applicable, discounts and coupon codes can be applied at time of check-out.
How eco-friendly are the products I’ve bought?
Make Merry’s goal is to carry and support as many small and local vendors as possible, with a focus on heirloom, sustainable and recyclable products. While some of our products will not fall into this category, we are always looking for the most lasting options. Each of our product pages lists in pink the sustainability details of our items. Make Merry Party Shop’s information is from our vendors, and we are not legally responsible. Please check with your municipality to ensure our items are recyclable and/or biodegradable in your area.
Do you have a retail shop?
Not at this time, but plan to make appearances at some Vancouver shows this summer/fall. Follow us on Instagram and sign-up for our mailing list to stay up to date!
I’m a party supply maker, and think my products will be perfect for Make Merry!
We’d love to hear from you! We’re always looking for new relationships and new party supplies! Get in touch with us at firstname.lastname@example.org.
I have more questions!
We’d love to chat, get in touch with us at email@example.com.